In the market for a new thermostat? Nest is one of the most popular models out there. But what do you do if yours isn’t connecting to Wi-Fi? Don’t worry, we’ve got you covered. Here are a few simple things to try before calling customer service.
1. Restart your router and thermostat
One of the first things to try when your Nest isn’t working properly is restarting your router and thermostat. This clears out any cobwebs and gets them up and running again. The restart process is simple: just unplug your router and thermostat, wait 30 seconds, then plug them back in. Give them a few minutes to boot up, then try connecting to Wi-Fi again.
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2. Check your Wi-Fi settings
If your Nest thermostat isn’t connecting to Wi-Fi, there are a few things you can check to try and fix the issue. First, make sure you have the latest software update for your Nest. You can check for updates by opening the Nest app and going to the settings menu. If there’s an update available, the app will prompt you to download it. Once you’ve installed the latest software update, check your Wi-Fi settings. Make sure your Nest is connected to the same network as your phone or laptop. If it’s not, connect it manually by entering your router’s password.
3. Check for a firmware update
If your Nest thermostat isn’t connecting to Wi-Fi, it might not be a problem with your device after all. Sometimes, all you need is a firmware update. Head to the Nest support website and check if there’s an update available for your device. If there is, download it and follow the on-screen instructions to install it. Once it’s done, try connecting to Wi-Fi again. If that doesn’t work, move on to the next suggestion.
4. Reset your Nest thermostat
If your Nest thermostat isn’t connecting to Wi-Fi, the next thing you should try is resetting it. Here’s how: unplug your thermostat and plug it back in. Once it’s turned on, wait for it to boot up completely (you’ll see the Nest logo on the screen). Then, press and hold the reset button on the back of the unit for about 10 seconds. When it’s finished resetting, your thermostat will restart and you’ll be able to try connecting to Wi-Fi again. If that doesn’t work, there are a few other things you can try.
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5. Contact Nest support
If you’ve exhausted all of the above steps and your Nest thermostat is still not connecting to Wi-Fi, it’s time to reach out to Nest support. There are a few ways you can do this:
- Visit the Help section of the Nest website
- Call Nest Support at 1-877-904-9071
- Live chat with a Nest representative
Conclusion
Nest thermostats are some of the most popular on the market, and for good reason – they can save you a ton of money on your energy bills. But what do you do if your Nest thermostat won’t connect to Wi-Fi? These simple fixes might be all you need.
